Getting contact centre recruitment right first time!

Right staff first time

Covid-19 has prompted an unprecedented move to remote working, and is rapidly reducing face to face customer management. If you’ve been relying on a personal touch to keep your customers and prospects happy, you’re going to need to start thinking about how you can do things differently. Outsourcing to a Call Centre might be an […]


Help with hiring

Make sure your next hire is awesome! For 15 years I’ve been successfully avoiding bad hires, building successful teams to deliver outstanding results. I’d like to show you how too! I’m keen to help organisations avoid the most common pitfalls that lead to poor hiring decisions, including trusting the person that has a commission check […]