Critical communications · Whispir for ServiceNow
When a major incident hits, email alone doesn't cut through
If ServiceNow runs your IT service management, Whispir's plug-in turns incidents and changes into messages people actually see, and brings their responses straight back into the record. Less time chasing people, faster restoration, and a clear account of who knew what, and when.
What it does
Incidents reach people, not inboxes
Major incidents and changes in ServiceNow trigger SMS, voice calls and conference bridges automatically, so the right people know straight away.
Responses flow back into ServiceNow
Replies and acknowledgements are written back to the record, and can trigger the next step in your workflow, with a full audit trail.
Reach people outside ServiceNow
Notify customers and stakeholders who aren't ServiceNow users, without buying them a licence.
Contacts stay in ServiceNow
Whispir uses the contacts you already maintain in ServiceNow, so there is no second list to keep up to date.
What we do around it
We'll tell you whether the plug-in fits how your service desk works, then configure the triggers, templates and escalation paths around your incident and change processes, and support it locally once it's live.
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