Gander Service Management has signed on with Fill The Gap as a LINQ Consulting Partner

Fill The Gap and Gander Service Management sign Partner Agreement to complement the Partner Network in NZ

On the 9th of September 2020, Fill The Gap and Gander Service Management signed a Consulting Partner Agreement, allowing Gander Service Management to provide services using LINQ and resell the digital twin SaaS in New Zealand.

“We’re very excited to welcome Gander Service Management to the LINQ Consulting Partner community.” says Scott Kennedy, Managing Director of Fill The Gap Limited and Master Reseller of LINQ. “James is all about helping organisations to deliver greater value. Adding LINQ to Gander Service Management’s toolkit will offer their customers more confidence that benefits are going to be realised from any change initiative”

James Gander, Gander Service Management Managing Director commented that

“We work with many different organisations, of varying sizes and across multiple sectors, and use tools such as Value Stream Mapping to help identify where improvements could be made. These processes, while very useful, often rely on having everyone in the same room, and additional knowledge not captured at the time, can be lost as soon as people leave.

Using LINQ will enable us to work smarter and get clients engaged in timeframes that fit around their availability. It will also allow greater visibility of costs aligned with waste and the potential savings as value is designed and delivered. This will enable business cases to demonstrate value more easily, allowing for speedier progression”

LINQ is a SaaS developed in New Zealand and sold around the world that allows organisations to rapidly build a digital twin of their operations, and model alternate twins to determine impacts associated with change before any real world changes are made. Changes to Information Assets, Systems, People and Processes can all be visualised through dynamic dashboards along with financials.

Better business cases are produced, and evidence-based decisions can be made.

Their motto is invest thousands before committing millions.

One project with a large utility in the United States identified savings in excess of $5M through reduction of rework, removal of paper as a “system”, and automation of manual tasks. While a recent case study published shows document storage company DocuVault realising a $140,000 annual saving from removal of “waste” in their processes.

More about Fill The Gap and the LINQ Platform:

At Fill The Gap, we understand that there is no silver bullet for phenomenal success (if that’s what you’re looking for, there’s plenty of advice on Facebook). That’s why we start with talking to you about your business, before suggesting what’s required to get your growth curve trending upwards.

We have a team of experienced consultants ready to talk about what’s blocking your growth, and a number of tools and services at our disposal to create an improvement plan specifically tailored for you.

For more information about LINQ go to
For more information about Fill The Gap got to

Gander Service Management:

I’ve been working in the IT industry for about 30 years and after 10 years of being sort of technical, I moved into managing, mentoring and leading teams across multiple sectors

After moving to Aotearoa New Zealand in 2008, I left full time employment and established Gander Service Management in 2010.

What gets me out of bed and still makes work exciting after all this time? Helping people, teams and organisations with continuous improvement and increasing value whilst also delivering a stable operational environment.

At Gander Service Management we believe that all organisations need to consider how best to deliver greater value.  We offer a real world and independent perspective on how that value can be identified and put into practice.

Whether the solution is enabling people and process to be improved, the creation of support teams or Shared Service Centres, outsourcing components or reviews of existing suppliers, we can assist you.

For more information about Gander Service Management go to

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