Getting contact centre recruitment right first time!
Covid-19 has prompted an unprecedented move to remote working, and is rapidly reducing face to face customer management. If you’ve been relying on a personal touch to keep your customers and prospects happy, you’re going to need to start thinking about how you can do things differently. Outsourcing to a Call Centre might be an […]
PROJECT PRIORITISATION
5 things you must consider when prioritising projects – for small to medium business leaders As a leader or business owner it can be really tough making sure that you’re focused on the right things. Squeaky wheels get oiled, mundane tasks that need to be completed take too much time, and we slip into our […]
AVOID 5 ROI CAREER KILLERS
HOW to avoid 5 career killing ROI mistakes Rebecca Waterman wrote an article in CIO Magazine a little while back that I was reminded of when talking to customers about building a business case for IT. She highlighted 5 mistakes to avoid to remove effort and improve accuracy in developing your ROI for IT projects. […]
HUMAN POTENTIAL
Meet Kaye Sherwin – Fill The Gap’s new Head of Human Potential To give yourself every possible chance of success, you need to have more than just a clear vision of what you’re setting out to achieve. At Fill The Gap, we’re helping great New Zealand organisations leap any hurdles in their way so that […]
HELP WITH HIRING
Make sure your next hire is awesome! For 15 years I’ve been successfully avoiding bad hires, building successful teams to deliver outstanding results. I’d like to show you how too! I’m keen to help organisations avoid the most common pitfalls that lead to poor hiring decisions, including trusting the person that has a commission check […]
INFONOMICS
The principle behind Infonomics is that you must consider your information as an asset. Once you do this, you can measure, manage and monetise your information. This will enable you to: mobilise your information to create new business value, create new outcomes that impact your business and your customers, stay ahead of your competition, and most importantly, ensure your business […]