Getting contact centre recruitment right first time!

Right staff first time

Covid-19 has prompted an unprecedented move to remote working, and is rapidly reducing face to face customer management. If you’ve been relying on a personal touch to keep your customers and prospects happy, you’re going to need to start thinking about how you can do things differently. Outsourcing to a Call Centre might be an […]

HUMAN POTENTIAL

Unlock your potential

Meet Kaye Sherwin – Fill The Gap’s new Head of Human Potential To give yourself every possible chance of success, you need to have more than just a clear vision of what you’re setting out to achieve. At Fill The Gap, we’re helping great New Zealand organisations leap any hurdles in their way so that […]

HELP WITH HIRING

Help with hiring

Make sure your next hire is awesome! For 15 years I’ve been successfully avoiding bad hires, building successful teams to deliver outstanding results. I’d like to show you how too! I’m keen to help organisations avoid the most common pitfalls that lead to poor hiring decisions, including trusting the person that has a commission check […]